The UnSub

We made an advanced reservation for their Courtyard Suite months ahead of our wedding as a short week-end getaway. In the end, it was a huge disappointment.

It was so bad that we’d to cancel and left the resort after one hour of waiting at a temporary “normal” room. Why?

Cleanliness Issues

Stained sofa was at their “normal” room where we waited indefinitely for our suite…  I didn’t bother to take the photo of the hand towel…

Broken rooms

We stayed one night at Orchard Parade Hotel Singapore (4-star) after our wedding lunch. Her service exceeded our expection.How about A.S.S?

It was bad A.S.S. While waiting at the “temp” room, we noticed one light was broken, the toilet flush was broken. Looking out the window, I saw a broken roof top. We waited and waited… Half-an hour later, we called the reception. We were told that there was technical problems.. Hmmm…

Clueless Staff

After the first call, we realized the staff have no idea when the suite is ready. Another 15mins went by, I was quite pissed, my wife made the 2nd call and the forgetful staff made a “oops.. I forgot remark” over the phone.

That was the last straw. We talked to the manager who was equally unprofessional and wasn’t around as we waited yet again at the reception area for the last time.

What’s the point of reservation?

Jocelyn was pretty upset but may stay if the manager were able to talk her way out of it. Me? I have no intention to spend my money at A.S.S.. After seeing the manager in person, we realized the whole shop was run by unprofessional n00bs. The manager asked if we wanted to downgrade to the “premium” room similar to that “normal” room. No thanks… I’m better off in my own bedroom.

If there were any technical fault, just call in advance to inform us, don’t give me reasons to your failure to deliver, I am not interested to know. I seriously do not want to pay for such crappy facility. Don’t even talk about the service.

Friends, you have been warned, your money can be better spent elsewhere…

This entry was posted on Friday, June 13th, 2008 at 6:40 pm and is filed under Rantings. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.